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Privacy Policy

Privacy Policy

EFFECTIVE DATE: JANUARY 1, 2025

GenDarwin Research (“GenDarwin,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers, researchers, and website visitors. This Privacy Policy describes how we collect, use, store, and disclose information in connection with your use of our website and services.

Information We Collect

We collect the following categories of information:

  • Account Information: Name, email address, institutional affiliation, shipping address, and billing information provided at account registration or checkout.
  • Order Data: Purchase history, product selections, and transaction records.
  • Technical Data: IP address, browser type, device identifiers, and usage analytics collected automatically when you access our website.
  • Communications: Records of correspondence between you and GenDarwin Research support or scientific teams.

How We Use Your Information

GenDarwin Research uses collected information for the following purposes:

  • Processing and fulfilling orders, including shipment and delivery coordination.
  • Maintaining account records and providing customer support.
  • Sending order confirmations, shipment notifications, and transactional communications.
  • Verifying the legitimacy of research-related purchasing for compliance purposes.
  • Improving our website, catalog, and service offerings through aggregated analytics.

Data Sharing

GenDarwin Research does not sell, rent, or license personal information to third parties for marketing purposes. We may share information with:

  • Shipping and logistics partners, solely to fulfill order delivery obligations.
  • Payment processing providers operating under applicable PCI-DSS compliance standards.
  • Legal or regulatory authorities where disclosure is required by applicable law.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal, regulatory, and business recordkeeping obligations. Account holders may request deletion of personal data by contacting support@gendarwin.com.

Security

GenDarwin Research implements industry-standard technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through encrypted, secure payment channels.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact support@gendarwin.com. We will respond to verified requests within the timeframe required by applicable law.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website. Continued use of our services following an update constitutes acceptance of the revised policy.